NOTES: CLI below shows a call coming into the queue and calling the exten 204, the call is answerd by 204 but state shows as (not in use) and gives an error : [Mar 17 13:43:20] WARNING[9639]: app_queue.c:3049 try_calling: The device state of this queue member, Local/204@default-agent/n, is still 'Not in Use' when it probably should not be! Please check UPGRADE.txt for correct configuration settings. I gave output of "show channels" to confirm the device state should be (in use). ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- -- Started music on hold, class 'gogga', on channel 'SIP/10.0.0.1-1ec73394' -- Stopped music on hold on SIP/10.0.0.1-1ec73394 -- Executing [204@default-agent:1] NoCDR("Local/204@default-agent-9f39,2", "") in new stack -- Executing [204@default-agent:2] Set("Local/204@default-agent-9f39,2", "DND=") in new stack -- Executing [204@default-agent:3] GotoIf("Local/204@default-agent-9f39,2", "0?20") in new stack -- Executing [204@default-agent:4] GotoIf("Local/204@default-agent-9f39,2", "1?7") in new stack -- Goto (default-agent,204,7) -- Executing [204@default-agent:7] Set("Local/204@default-agent-9f39,2", "GROUPCOUNT=0") in new stack -- Executing [204@default-agent:8] GotoIf("Local/204@default-agent-9f39,2", "0?20") in new stack -- Executing [204@default-agent:9] Set("Local/204@default-agent-9f39,2", "OUTBOUND_GROUP_ONCE=204@INCOMING") in new stack -- Executing [204@default-agent:10] Set("Local/204@default-agent-9f39,2", "DB(default/wrapup/204/lastcall)=1205754192.145") in new stack -- Executing [204@default-agent:11] Goto("Local/204@default-agent-9f39,2", "default-local-devices|204|1") in new stack -- Goto (default-local-devices,204,1) -- Executing [204@default-local-devices:1] Set("Local/204@default-agent-9f39,2", "DB(default/wrapup/204/lastcall)=1205754192.145") in new stack -- Executing [204@default-local-devices:2] Dial("Local/204@default-agent-9f39,2", "SIP/204||t") in new stack -- Called 204 -- SIP/204-1efa2534 is ringing -- Local/204@default-agent-9f39,1 is ringing [Mar 17 13:43:18] NOTICE[8947]: rtp.c:788 process_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: 10.0.0.2 -- SIP/204-1efa2534 answered Local/204@default-agent-9f39,2 -- Local/204@default-agent-9f39,1 answered SIP/10.0.0.1-1ec73394 [Mar 17 13:43:20] WARNING[9639]: app_queue.c:3049 try_calling: The device state of this queue member, Local/204@default-agent/n, is still 'Not in Use' when it probably should not be! Please check UPGRADE.txt for correct configuration settings. == Begin MixMonitor Recording SIP/10.0.0.1-1ec73394 goggaconnect*CLI> show queues default has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s No Members No Callers default-serv has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/201@default-agent/n (Not in use) has taken no calls yet No Callers default-tech has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/219@default-agent/n with penalty 10 (dynamic) (Not in use) has taken 1 calls (last was 622 secs ag Local/214@default-agent/n (dynamic) (paused) (Not in use) has taken no calls yet Local/202@default-agent/n with penalty 20 (Not in use) has taken no calls yet No Callers default-tech has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/211@default-agent/n (Not in use) has taken no calls yet No Callers default-acc_ has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/224@default-agent/n (Not in use) has taken no calls yet No Callers default-acc_ has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/222@default-agent/n (Not in use) has taken no calls yet No Callers default-sato has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/201@default-agent/n (dynamic) (Not in use) has taken 1 calls (last was 212 secs ago) No Callers default-rece has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/201@default-agent/n (Not in use) has taken no calls yet No Callers default-cust has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/206@default-agent/n (dynamic) (Not in use) has taken no calls yet No Callers default-acc_ has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/210@default-agent/n (Not in use) has taken no calls yet No Callers default-acc_ has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Local/211@default-agent/n (Not in use) has taken no calls yet No Callers default-sale has 0 calls (max unlimited) in 'rrmemory' strategy (2s holdtime), W:0, C:0, A:1, SL:0.0% within 60s Members: Local/217@default-agent/n (dynamic) (paused) (Not in use) has taken no calls yet Local/214@default-agent/n with penalty 10 (dynamic) (paused) (Not in use) has taken no calls yet Local/204@default-agent/n (dynamic) (Not in use) has taken no calls yet No Callers goggaconnect*CLI> show channels Channel Location State Application(Data) SIP/204-1efa2534 (None) Up Bridged Call(Local/204@default Local/204@default-ag 204@default-local-de Up Dial(SIP/204||t) Local/204@default-ag s@default-agent:1 Up Bridged Call(SIP/10.0.0.1-1ec7 SIP/10.0.0.1-1ec7339 s@default-applicatio Up Queue(default-sales|t|||300) SIP/214-1ef07094 (None) Up Bridged Call(SIP/224-1ef92ea4) Local/224@default-ag s@macro-default-dial Up Dial(SIP/214|20|tkK|) SIP/1000-1ed6c424 (None) Up Bridged Call(SIP/212-1edb7504) SIP/212-1edb7504 s@macro-default-dial Up Dial(SIP/0126614908@1000|60) Local/224@default-ag s@default-agent:1 Up Bridged Call(SIP/10.0.0.1-1ef3 SIP/10.0.0.1-1ef3883 s@default-applicatio Up Queue(default-acc_general_quer 10 active channels 5 of 255 max active calls ( 1.96% of capacity) goggaconnect*CLI>