exten => 6190000000,n,Answer() exten => 6190000000,1,Set(CALLERID(name)="Inbound") exten => 6190000000,n,Queue(greg,tT,,,5,) (If the queue is all on calls, after 5 seconds it timesout and moves to the next) exten => 6190000000,n,Queue(greg-transfers,tT,,,10,) (Goes to next Q. Same as before, but timesout after 10 seconds & moves to next) exten => 6190000000,n,Queue(greg,tT,,,10,) (Goes back to the 1st Q, but waits for 10 sec timeout and then move down) exten => 6190000000,n,Queue(greg-transfers,tT,,,0,) (goes to the 2nd Q, but this time it's not going to give up.) exten => 6190000000,n,Hangup