11. What do the following terms mean? E-mail - A process of sending text messages in electronic form. FTP - File Transfer Protocol. Newsgroups – an Internet message board, usually devoted to a specific topic, to which a user may post comments or queries and view the replies of other people. Message Boards – A script on a web site with a submission form that allows visitors to post messages on your web site for others to read. Mailing Lists – There are two main mailing lists, the user list and the dev list. Development-related discussion and technical debate occurs on the dev list. Chat rooms – A chat room is a place on the Internet where people with similar interests can communicate in real-time by typing messages on their computers. Instant Messaging – a text-based computer conference over the Internet between two or more people who must be online at the same time. Internet Telephony – Internet telephony is the use of the Internet in place of the traditional telephone company infrastructure and rate structure to exchange.