SELECT SUM(c.billsec/60) AS ttime, COUNT(c.uniqueid) AS tcalls, CONCAT(e.FIRST_NAME, ' ', e.SECOND_NAME) AS emp, IF( c.userfield = '', c.src, c.userfield) AS ext FROM cdr c LEFT JOIN extentions x ON (c.src=x.channel OR c.userfield=x.extention) LEFT JOIN employee e ON (e.extention=c.src OR e.extention=c.userfield) WHERE c.lastapp = ? AND c.disposition = ? AND c.accountcode LIKE ? AND ((c.src BETWEEN ? AND ? ) OR (c.userfield BETWEEN ? AND ?)) AND (c.calldate BETWEEN ? AND ?) GROUP BY IF( c.userfield = '', c.src, c.userfield )