Excellent: < 1ms jitter, < 0.1% packet loss, latency not higher than 20ms Good: < 3ms jitter, < 0.8% packet loss, latency not higher than 30ms Average: < 5ms jitter, < 1.5% packet loss, latency not higher than 60ms Bad: < 10ms jitter, < 3% packet loss, latency not higher than 80ms Terrible: < 15ms jitter, < 5% packet loss, latency not higher than 100ms Unusable: <, <