This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records. 
Your session ID for this incident is 18721422. 
Time 	Details 
04/23/2008 09:28:30AM	Session Started with Agent (SMB_Josue_177861)
04/23/2008 09:28:32AM	Agent (SMB_Josue_177861): "Thank you for contacting Dell's Small and Medium Business Hardware support, my name is Josue. How can I help you?"
04/23/2008 09:29:18AM	Dan: "Hello. I have a D620 latitude with a completely hosed hard drive."
04/23/2008 09:29:43AM	Dan: "The hard drive has been sent to 2 different recovery centers who have not been able to recover our data."
04/23/2008 09:30:06AM	Dan: "We have decided we can part with the data, but the drive is no longer detected by the laptop, or any other laptops we have."
04/23/2008 09:30:16AM	Dan: "It is completely shot."
04/23/2008 09:30:54AM	Agent (SMB_Josue_177861): "ok"
04/23/2008 09:31:17AM	Agent (SMB_Josue_177861): "I will do my best to help you resolve your issue. Please allow me 2-3 minutes while I open my database and your file. In the mean time, 
can I have you verify the company that purchased the system, and your E-mail address?"
04/23/2008 09:31:32AM	Dan: "XXX Solutions Inc."
04/23/2008 09:31:46AM	Agent (SMB_Josue_177861): "Thank you."
04/23/2008 09:32:29AM	Agent (SMB_Josue_177861): "Please, allow me 2-3 minutes because, one of our tools are very slow sorry"
04/23/2008 09:32:39AM	Dan: "sure"
04/23/2008 09:32:51AM	Agent (SMB_Josue_177861): "Thank you"
04/23/2008 09:34:15AM	Agent (SMB_Josue_177861): "Excuse me, do you have the chance to connect the Hard Drive in the Portable and run Dell Diagnostics from the CD of Drivers and Applications, and get the error code ?"
04/23/2008 09:34:54AM	Dan: "The bios of the machine does not detect a hard drive even being connected, this happens with any machine that we put the hard drive into."
04/23/2008 09:35:30AM	Agent (SMB_Josue_177861): "Yes, But when you run the Diagnostics From the CD that is not a problem."
04/23/2008 09:35:43AM	Agent (SMB_Josue_177861): "you will get the error code for the Hard Drive."
04/23/2008 09:35:48AM	Agent (SMB_Josue_177861): "Can you please try."
04/23/2008 09:36:41AM	Agent (SMB_Josue_177861): "First try this ok."
04/23/2008 09:36:45AM	Agent (SMB_Josue_177861): "Run the PSA diagnostics Short Drive Self Test (DST) and obtain the error code. 

To run the PSA diagnostics Short Drive Self Test (DST), perform the following steps:

Press and hold the <Fn> key, and then press the power button to power the system on.
Release both buttons and the PSA diagnostics sequence begins. 
Follow any on-screen instructions.
Record the sequence of beeps and make note of any error codes that may appear on the display.
04/23/2008 09:37:42AM	Agent (SMB_Josue_177861): "And if this not work, please. Insert the Drivers and Applications CD and when you see the Dell Logo press F12 and boot from the CD and select run Diagnostics."
04/23/2008 09:38:03AM	Dan: "sure. loading it up now"
04/23/2008 09:38:16AM	Agent (SMB_Josue_177861): "Thank you very much"
04/23/2008 09:39:26AM	Dan: "Beep...Beep Beep Beep Beep...Beep"
04/23/2008 09:39:32AM	Dan: "doudoodoodoodooduloo"
04/23/2008 09:40:04AM	Agent (SMB_Josue_177861): "Just that beep's no error code in the Screen ?"
04/23/2008 09:41:24AM	Dan: "1000-0141"
04/23/2008 09:41:42AM	Agent (SMB_Josue_177861): "Thank you."
04/23/2008 09:41:57AM	Agent (SMB_Josue_177861): "Please, allow me 2-3 minutes because, one of our tools are very slow sorry"
04/23/2008 09:42:57AM	Agent (SMB_Josue_177861): "Can you please.provide me the address to send the Hard Drive."
04/23/2008 09:43:07AM	Dan: "Sure"
04/23/2008 09:43:34AM	Agent (SMB_Josue_177861): "Thank you."
04/23/2008 09:43:39AM	Agent (SMB_Josue_177861): "Please, allow me 2-3 minutes because, one of our tools are very slow sorry"
04/23/2008 09:44:27AM	Dan: "Sure"
04/23/2008 09:44:36AM	Agent (SMB_Josue_177861): "Thank you"
04/23/2008 09:46:04AM	Agent (SMB_Josue_177861): "Now please."
04/23/2008 09:46:06AM	Agent (SMB_Josue_177861): "Please give me 6-7 minutes while I get the order together for you and then I will provide some reference numbers and information."
04/23/2008 09:46:38AM	Dan: "Alright, thank you Josue"
04/23/2008 09:46:50AM	Agent (SMB_Josue_177861): "Sure, no problem, Dan."
04/23/2008 09:52:18AM	Agent (SMB_Josue_177861): "Is done Dan"
04/23/2008 09:53:47AM	Session Ended
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